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Terms & Conditions — Sanam Sweets & Restaurant

Effective Date: 14 March 2026

Welcome to Sanam Sweet House & Restaurant. These Terms and Conditions govern your use of our site and services. By accessing our website and making purchases, whether ordering online, placing an enquiry, or dining in, you agree to the following terms.

1. Acceptance of Terms

Using sanamsweets.com  or any Sanam service (ordering, catering, dining, etc.) means you accept and agree to be bound by these Terms. If you don’t agree, stop using the services immediately.

2. About Our Services

Sanam is a sweets shop, restaurant, and catering provider offering:

  • Online and in‑person orders for sweets, savoury items, and celebration cakes
  • Restaurant dining and takeaway
  • Catering & banqueting services for events

We may update, modify, or discontinue any service at any time without notice.

3. Website Use & Account Information

  • You agree not to misuse the website or provide false info
  • If you create an account, keep your credentials secure.
  • You’re responsible for all activity under your account.

4. Placing Orders

  • All orders are subject to availability and acceptance by Sanam.
  • Order prices, delivery fees, menu items, and promotions may change without notice.
  • At checkout, the final price is the price you pay.
  • We aim to fulfill orders as requested, but we can’t guarantee specific delivery or preparation times.

5. Payments

  • All online payments must be fully processed through our payment system.
  • You must pay the full amount shown at checkout.
  • Sanam is not liable for banking delays or payment gateway errors.

6. Delivery & Pickup

  • Estimated delivery times are estimates only; external factors (traffic, weather, etc.) can affect timing.
  • You must provide accurate delivery details. Sanam is not responsible for failed deliveries due to incorrect info.

7. Cancellations & Refunds

  • Orders may be cancelled prior to preparation.
  • Refunds are issued based on payment method and order status.
  • Customized or perishable items might not be refundable

8. Intellectual Property

All site content, text, images, menus, logos, and designs are owned by Sanam. You may not copy or reuse without permission.

9. Limitation of Liability

To the extent allowed by law:

  • Sanam is not liable for indirect, special, or consequential damages.
  • We are not responsible for allergic reactions or health issues from food consumption.
  • Use of this site is at your own risk.

10. Children

The website and ordering services are not intended for users under 13 years old. If we discover info from someone under 13, we’ll delete it.

11. Governing Law

These Terms are governed by the laws applicable to food & hospitality businesses in the UK context where Sanam operates. Any disputes will be resolved under those laws.

12. Changes to Terms

We may update these Terms at any time. Continued use means you accept the changes.